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一、Refund Policy

Before purchasing, please confirm the products and services you need to purchase:

The refund needs a description such as the following reasonable reasons:

(1) Delivery is not completed within the specified time after purchase.

(2) Repeated purchase caused by the payment platform.

(3) Orders that have been paid but not processed.

Please note that all refunds require contacting our customer service team with thereason above.Since it is a virtual product, if your order has been processed, we will not support refunds. For special reasons, you can contact our customer service team for processing.

二、Refund Method

If you use a Visa/MasterCard/American Express credit/debit card, we will deposit the refund into your original payment card;

If you use a PayPal wallet, the refund will normally be stored in your original payment card, and in some cases will be returned to your PayPal balance;

If you use other payment methods, please contact 7 24 online customer service for relevant refund matters. The refund arrival time varies with different payment methods, but it will not exceed 30 days at most.

Please fill in the shipping address and other relevant information in a timely manner according to the prompts on the page when submitting the order. If the product cannot be delivered due to your personal reasons for not filling in accurate information, it will be deemed that the order has been completed after 365 days from the date of confirmation of your order, and both parties shall not be liable for any rights or obligations. The received payment does not need to be refunded.

三、Contact Information

Company Name: Element Colors Electronic Entertainment Limited

Company address: 19H MAXGRAND PLAZA NO. 3 TAI YAU STREET SAN PO KONG KL, Hong Kong.

Email: [email protected] or 724 hours Live Chat